We are the exclusive repair center in Bangladesh with a state of the art lab fully equipped to carry out repairs of any kind. We carry out under warranty support for clients such as HP and MSI MOTHER BOARD. Our team consists of engineers who have received training in the tech capitals of the world and specialize in third Level repairing, and are extremely dedicated and professional.
Repairing
We have successfully repaired Printers for HP, Mothered board For MSI Router for D-Link, TP Link and Cisco. Apacer Ram and Western Digital Hard drives and networking devices for many Telecommunication companies in Bangladesh.
We have the highest rate of success when it comes to repairing at 90% and always strive to satisfy our clients.
CID
The defective parts first go through the scrutiny of our CID team who make sure that the parts fall under the CID criteria of our clients and in case of any doubts, pictures are taken and sent to our clients and to further minimize wastage our clients oversees have an option to personally see the parts with our Zoom Camera and tell us if they want to reject or have the part repaired. After that the part is handed over to out team of engineers.
Quality Inspection
Once the Equipment/Part/Device is successfully repaired it is handed over to over QC Team for the final check-up and at the end a summary report is generated with all the details stating; the name of the engineers and which part they repaired, name of the engineer who carried out the quality inspection. If a repair is not feasible then why it isn’t feasible is stated and whether or not there is a solution.
Import/Export
We act as your IOR/EOR We prepare all the necessary documents needed for Bangladesh customs for your Import, so that we can bring your products/Parts without penalties, for your defective part return Export back, we go through special permission from concerned authority so that the defective parts arrives your door, our Office at destination clears your shipments and transport to your warehouse.
We also have our own BTRC license so that we can bring in your Networking devices both spectrum and non-spectrum with Bangladesh Telephone Regulatory commission permission.
Logistic
Our Logistic team is responsible for bringing in parts from all over the globe including our offices in USA and Asia, and our networking partners in other parts of the globe. These parts have to be transported with the utmost care and forwarded and cleared with the least transit time for the warranty support.
Scrapping
We have the utmost respect for the environment and for an IT business correct dismantling and scrapping for unwanted equipment and devices is a top priority. We rely on our partner who carry out an amazing job and are extremely professional and with every job done you will be provided with a Scrapping certificate in your file with the summary report.
Warehousing
We maintain facilities specially dedicated to IT Industry for 3PL warehousing is where products are held in a multi use facility alongside products from other clients with top notch complete security and insurance coverage with software developed for inventory and tracking for IT industry, we perform cycle count, physical inventory verification and product inspection, our warehouse service includes incoming receipt inspection, bar code labeling, with full reporting, we help you to manage your vendor relationships effectively, you can track your inventory by Part number or based on our business rules, re retain all movement record for your audit. Warehouse handling service includes repacking, re-labeling and sorting. Our transport service is available to pick up and ship your products to wherever you need it to go with fast turn around on shipments to improve your customer satisfaction.
After Sales Service
We believe that the most important part of any IT business is the after sales service. Our team can ensure the best after sales service for you products. You will be free to increase your sales and depend on us to be always be reliable and dedicated to provide a solution to your customers problems.
